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QUALITAS CHARTER

We give customers administrative and service certaintly in a randomised world

The Qualitas Charter is designed to ensure that all MROs that call themselves “Qualitas Assured” have and continue to strive to reach the highest standards both administrative and ethical in order so that any instructing party knows that when they instruct a Qualitas accredited MRO they can fulfill all of their client obligations and offer the best service to their clients.

OUR CHARTER INCLUDES:

  • That the MRO will not pay any form of financial incentive to the Instructing Party of any other party involved in the claim in order to receive business. Such a prohibition goes beyond the bounds of the LASPO bill and includes payments to CMCs, Legal Expense Insurers, or indirect payments to related party companies.
  • The MRO will pay all of its experts no later than six months from the date they accept the medical report.
  • The MRO will reply to all correspondence within 24 hours of receipt.
  • Each MRO will be compliant with ISO 9001 best practice.
  • Each MRO will manage their panel of Experts to the best industry standard. All registrations and insurances will be checked and remain in date.
  • Qualitas will ensure that our software security is compliant with ISO 27001 and data is held in ISO 27001 data centres.
  • Qualitas will provide secure integration and web portal access to all customers.

WHO WE WORK WITH

QUALITAS Who uses our service

We work on a day-to-day basis with a range of stakeholders, including solicitors, MROs and medical experts

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Solicitors

Choose an MRO that is Qualitas accredited and reaches the highest standards

MROs

The Qualitas Accredited logo demonstrates industry leading business process and ethics

Medical experts

Benefit from the Qualitas best-in-class IT platform

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“I am simply having a different conversation than I was four weeks ago when speaking to enquiries from MedCo Users. Being able to say we have the Nephex system, along with the Qualitas accreditation means that lawyers understand that we are not a fly-by-night outfit and have invested in robust technology and business process. Nothing is guaranteed, but as they have faith in the processes, they will give us a try and that is all we can ask for, because we know we can deliver.”

QUEST MEDICO

MARK TILSEY
"Qualitas Accreditation has helped MSS establish a 'can do' reputation for its highly professional, knowledgeable team in the medico-legal business. As a Tier 2 provider, with the help of Qualitas, our flexible approach and bespoke service now has all the hallmarks of Tier 1 support."

MSS MEDICO-LEGAL SERVICES

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